Privacy Policy– Your Privacy Rights


Thank you for visiting us online at If you continue to browse and use the Website, you are deemed to have agreed to this Privacy Policy.


The website is operated by Atelier International Sdn. Bhd. (“ATELIER INTERNATIONAL”). ATELIER INTERNATIONAL is committed to protecting your privacy when you visit our website. This Privacy Policy serves to guide you on how we collect, process, use, disclose, transfer and store your Personal Data. Please peruse this Privacy Policy carefully and understand your rights on the matter.


The terms “we”, “us” and “our” shall refer to ATELIER INTERNATIONAL. The term “you” refers to the customer/visitor visiting the website and/or order through us via the website or through our customer service agents.


Unless stated otherwise, this Privacy Policy applies to all information that we have about you and your account. For the purpose of this Privacy Policy, the reference to Personal Data includes “personally identifiable information.” If you choose to visit the Website, your visit and any dispute over privacy is subject to this Privacy Policy and the Terms of Use on the Website.


Our Policy on collecting information on the ATELIER INTERNATIONAL Website



Collection and Use of Personal Data

Pursuant to the Personal Data Protection Act 2010, this Privacy Policy outlines the rights, interests, obligations and duties of all parties involved in the collection, recording, holding, storing or processing, disclosure of information that we may collect about you through the Website or sub-domains of personal information and data as may be protected by the Act.


We will not collect any Personal Data about you unless you voluntarily choose to provide us with it (e.g. by registering yourself as a ATELIER INTERNATIONAL member, accessing the Website, taking a survey, participating in contests and/or communicate with our Customer Service etc.), provide your explicit consent, or unless otherwise permitted by applicable laws and regulations for the protection of your Personal Data.



Personal Data that we may collect

ATELIER INTERNATIONAL may collect the following personal information from you when you visit the website, registers, places an order online, contacts ATELIER INTERNATIONAL or participates in any ATELIER INTERNATIONAL promotions or questionnaires, including but not limiting to the following: -


· Name;

· Gender;

· National registration identity card number;

· Postal address

· Telephone number;

· Email address;

· Credit card or bank account information; and

· Other personal data relevant to registration and/or provisioning of your account, surveys, promotions and/or other purposes.


In all cases, the details requested via the Website are necessary to provide an optimal service to you. In cases where you do not provide the requested details, we cannot guarantee that the information and services provided will fully satisfy your needs.



How are we using the Personal Data?

We use the information that we collect to improve the content of the Website by incorporating information that is relevant to you, to notify you our updates, to contact you for marketing and sales purposes that are related specifically to your needs and interests and to communicate with our partners and/or agents. This information is not shared with other organizations for any reason, commercial or business, without your prior explicit consent.


By assessing the website and/or clicking the corresponding box, you expressly, freely and unequivocally accept that your details will be treated/used by us for the following purposes:


· Improve the shopping experience.

· For marketing and promotional activities, market surveys, trend and statistical analysis

· Process your online orders, including the sending of e-mails and/or text messages to inform you of delivery status.

· Process order returns and refunds.

· Manage your account.

· Contact you if there is any problem with any of your orders or for other logistical reasons.

· Respond to your queries.

· Send you commercial information by e-mail to inform you of our new products, new store locations, special offers and news relating to the website and/or ATELIER INTERNATIONAL in general.

· Meeting any legal or regulatory requirements relating to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to ATELIER INTERNATIONAL.

· For the maintenance and upkeep of customer records.

· For credit assessments, financial and background investigation as and when deemed necessary.

· To administer participation in any contest/program related to the public organised by us.

· For security and crime prevention purposes, risks management, safeguarding ATELIER INTERNATIONAL in the event of any claim, litigation, suits etc.

· For handling the report for lost item, customer complaints and taking appropriate action relating thereto.



Transferring Personal Data outside of Malaysia

It may be necessary, if so required for any of the aforesaid purposes to transfer your Personal Data to locations outside Malaysia or to disclose to other business partners, service providers and/or the relevant authorities, who may be located within or outside Malaysia. Save for the foregoing, your Personal Data will not be knowingly transferred to any place outside Malaysia or be knowingly disclosed to any third party unnecessarily.



Links to Third Party Websites

The website may contain links to other third party websites with confidentiality policies that are different from this Privacy Policy. Consequently, ATELIER INTERNATIONAL shall not be liable for the content or practices of the linked websites. We advise you to check the confidentiality policy of any website you access via the website. The Personal Data you choose to give to unrelated third parties is covered by THEIR privacy policies, not this Privacy Policy.


If you use the chat rooms on the website, you should be aware that any Personal Data you submit there can be read, collected, and used by other users of these forums and could be used to send you unsolicited messages. We shall not be responsible for the Personal Data that you choose to submit therein.



Email Communications

If you send an email to ATELIER INTERNATIONAL, your message and email address may be saved and we may send you emails in order to respond to your message. Any material, business information, ideas, concepts, or other information sent to ATELIER INTERNATIONAL by email will be treated as non-confidential and non-proprietary. We will only use the information provided in your email and your email address to improve the ATELIER INTERNATIONAL website, services, and products, and to fulfil or respond to your requests for products, services, or information.



Online retail purchases

When you order a product from the ATELIER INTERNATIONAL online store, we need to know your name, billing and shipping addresses, telephone number, email address, and credit card information to process your order. Your credit card information will be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services. If your purchase is rejected by our website because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorized user of the card, you can contact us at for the issue to be evaluated and resolved. We do not store credit card numbers. If you choose to have your payment information saved for future purchases, we will retain payment information using tokenization technology for enhanced security. We will retain your other personally identifiable information for our records, in order to facilitate better customer service, and to inform you of our products and promotional offers.



Social media

We maintain a presence on several social networking platforms, such as Facebook, Instagram, and Twitter, and we also incorporate some third-party social networking features onto our website. Through these platforms and features, we receive some personal information and some usage information about you, and this Privacy Policy applies to that information as well. In addition, these third-party social networking platforms have their own privacy policies, which explain how the third parties that provide them will use and protect your information. The information we receive from third parties may depend on the privacy settings you have on the third-party platform.



Protection of Personal Data

Please be rest assured that we take the necessary precautions, both administrative and technical, to prevent and safeguard your Personal Data against loss, theft, misuse and unauthorised access, disclosure, usage, alternation or destruction. All transactions via the Website will be performed via secure payment systems.



Retention of Personal Data and Access

You are responsible for ensuring that the Personal Data you provide us is accurate, complete and not misleading and that such Personal Data is kept up to date. We may request your assistance to procure the consent of third parties whose Personal Data is provided by you to us and you agree to use your best endeavours to do so.


We shall endeavour to make it easy for you to keep your information accurate, complete and up to date by accessing the My Profile page on the Website. We will retain your personal data for the period necessary to fulfill the many different purposes outlined in this Privacy Policy unless a longer retention period is permitted or required by law.


You may at any time make a written request to us to correct any Personal Data that is inaccurate, incomplete, misleading or out-of-date and we shall, upon receipt of your written request for correction(s), take all necessary measures to give effect to such correction(s).


We store and process Personal Data in secure environments in the country or region where it is collected. In order to provide our services, we must transfer your Personal Data to countries where our third-party vendors are located. Such transfers of Personal Data will be conducted in accordance with local data protection laws. You hereby understand and consented to the transfer of your Personal Data out of Malaysia, if applicable as described herein. If you do not agree with this, please send written notice to us to the email stated below.




The ATELIER INTERNATIONAL website uses various measures designed to secure information. However, there is no such thing as 100% security. It is important for you to protect yourself against unauthorized access to your password and to your computer.


Be sure to use a known and trusted secure connection and to log off when finished using a shared computer. You should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.


Please be advised that when placing an online order through the ATELIER INTERNATIONAL online store, your personal data will be protected in accordance with the laws of Malaysia.




We may not knowingly collect Personal Data from children without prior parental consent if required by applicable law. We will only use or disclose Personal Data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of "child" or "children" shall be in accordance with the applicable local laws.



Withdrawal of Consent

Notwithstanding anything to the contrary, you may at any time withdraw your consent to us processing any Personal Data or to any part or portion of the same by sending to us a written notice of withdrawal to the email stated below and within the period prescribed under the Personal Data Protection Act 2010. We shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal does not conflict with any of our other legal obligations.


If you do not wish to have your personal data shared with any other party or if you do not wish to be solicited for products offered by us, kindly inform us in writing at the email stated below.


You shall, upon written request to us, be granted access to all your Personal Data held or stored or processed by us. For the avoidance of doubt, the word “access” for the purposes of this Privacy Policy shall mean notification of such Personal Data that is processed by or on behalf of us and to have a copy of such personal data communicated or conveyed to you in the form and manner of our choice.



Revisions to our privacy policy

Please note that ATELIER INTERNATIONAL may revise its privacy policy at any time, without notice, such changes to be effective immediately upon posting on the ATELIER INTERNATIONAL website. Such revisions may arise in response to changes in the law, policy, or other factors. We encourage you to periodically visit this page to review our most current policy. In some cases (for example, if we significantly expand our use or sharing of your personal information) we may also tell you about changes by additional means, such as by sending an email to the email address we have on file for you. In some cases, we may request your consent to the changes.




Send your questions, comments, or concerns about our privacy policy or any other aspect of our website to


We trust that you will consent to the processing of your Personal Data. By providing your Personal Data to us, you declare that you have read, understood and accepted the statements and terms herein contained. Thanks again for visiting our website and for placing your trust in us.